Payment Information - EPEVER Webshop

This is a working draft of the EPEVER Webshop payment information page. It explains how payments are handled, what to expect during checkout, and how we manage security, taxes, invoices, refunds and payment problems. Specific providers, accepted card brands, supported currencies, fees and refund timelines will be confirmed before this page is finalized.

1. Accepted payment methods

We plan to support common online payment methods for webshop orders. The exact methods, card brands, digital wallets and bank-transfer options available will be shown at checkout once confirmed. If your preferred method is not listed, please request a quotation and we will discuss alternative arrangements.

2. Payment process

After reviewing your order on the checkout page, you will be directed to our payment provider's secure hosted page or inline form to complete the transaction. The order is only confirmed once the payment has been successfully authorized or received. You will receive an order confirmation email after the payment step is complete.

3. Currency and pricing

All prices shown on the webshop are presented in the currency selected for your market. Prices are listed before tax by default; applicable VAT or sales tax is calculated and shown during checkout based on your delivery country and any valid business-exemption documents. Currency support and exchange handling will be confirmed before launch.

4. Tax and VAT

Tax is calculated according to the delivery destination and the rules that apply to the products in your cart. Business customers in supported regions may be able to provide a VAT identification number for exemption or reverse-charge handling, subject to validation. Tax treatment details and supported VAT schemes will be finalized before this page is published.

5. Payment security

Payment data is handled by a secure, PCI-compliant payment service provider. Your card or account details are transmitted through encrypted connections and are not stored on EPEVER servers. We never ask for full payment credentials by email, phone or chat.

6. Payment confirmation

Once your payment is authorized, you will see an on-screen confirmation and receive an order confirmation email containing your order reference. If the confirmation email does not arrive within a few minutes, please check your spam or junk folder before contacting support.

7. Failed or declined payments

If a payment is declined, the order is not completed and no money is charged. You can return to checkout and try again, double-check your payment details, or use a different method. Repeated failures are usually caused by incorrect card details, issuer blocks on international transactions, or insufficient funds. Contact your bank if the problem persists.

8. Refund processing

Refunds are issued to the original payment method or by bank transfer where that is not possible. Refund processing times depend on the payment provider, bank and country; exact timelines will be listed here once confirmed. We will notify you by email when a refund has been initiated.

9. Invoices and receipts

A payment receipt is included in your order confirmation email. A formal invoice with a unique invoice number, company details and tax breakdown can be downloaded from your order details page once the order is paid and invoiced. Make sure your billing details are correct during checkout.

10. Contact information

For payment questions, refund requests, invoice corrections or tax-exemption support, email us at ecommerce@epever.eu with your order reference.

11. Last updated date

This draft payment information page was last updated on 13 September 2026.